Shipping and Handling Policy
Frequently Asked Questions
Q: I've seen an item but I cannot seem to find it online?
Q: Where do you ship?
Q: What are your shipping options within the United States?
Expedited: 3-6 business days-$14.99
Express Shipping 1-2 business days-$49.99 ** please note your order has to be placed before 8am PST for the order to go out the same day. If the order is made after it will ship the following business day
Q: How do I track my order?
A: Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped just yet. Please allow 24-48 business hours for your shipment details to update with USPS.
Q: How do I know if my order has been placed?
A: After your purchase with us a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete. You will see a page that says " Thank you for your order, here is your order number." Your email may have filtered into your spam folder. If you need us to resend it please contact us and we'll be happy to assist you.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance feel free to contact us and we'll be happy to assist you.
Q: I've just placed my order, Can I change it?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time makes it very difficult to change or cancel your order but please contact us and we will try our best.
Q: How do I return my items?
A: Please be sure to read our store policy before sending items back to make sure they are eligible to be returned ( BODYSUITS, SWIMWEAR, ACCESSORIES, AND SALE ITEMS ARE FINAL. ) Click on Store policy and print out the return/exchange form, fill it out and send it back to the address on the bottom of the form. We do suggest you send the items back with a tracking number as we are not held liable for packages that are lost in transit on its way back to us.
Q: Have you received my return items and How long does it take to show in my account?
A: Please allow up to 10 business days for us to receive your return. An email will be sent to you once the return is processed. If you have not received an email within 10 days of us receiving the package please contact our customer service team and we will be happy to assist you. Please note the refund processes with us for roughly 3 business days. The rest of the processing time is up to your bank. Please contact your financial institution for more details.
Q: Can I use a gift card online?
A: We do apologize all major credit cards are accepted however we do not accept any gift cards.
Q: What is your store policy?
A: Regular Priced Items bought on JLUXLABEL.com will gladly be returned for a refund within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered or damaged. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you. In the event of a return, shipping and handling charges of returned merchandise are not refundable. All SALE items are a FINAL SALE and cannot be exchanged or returned.
To make an exchange or return please print and fill out the form below and send it back with your returned merchandise. If there is a difference in price on the items exchanged we will either charge the difference to the account your provide.