Gold Rose Pendant Necklace
Q: I've seen an item but I cannot seem to find it online?
A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. We understand how frustrating this can be so it is likely your favorite items may restock or be replaced them with a similar style. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.
Q: Where do you ship?
A: We ship worldwide! International shipping roughly takes 3-5 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.
Q: What are your shipping options within the United States?
A: Standard Shipping: $6.95. No signature required.
Note we are currently shipping however due to restrictions we are fulfilling orders at a limited capacity. You may experience slight delays as we kindly ask for your patience during this time! We appreciate your continued support and understanding
Q: How do I track my order?
A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
Q: What is considered a Final Sale?
A: All Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items are also final. Refunds and exchanges are not permitted.
Q: My coupon code is not working. Why?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: How do I know if my order has been placed?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Q: I've just placed my order, Can I change it?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Q: How do I process a return or exchange?
A: Please click here for steps on how to easily process your return or exchange.
* In light of COVID-19 we are unable to process any returns or exchanges. Please DO NOT send back any returns at this time as it may be sent back to you. In the event it does please contact us! Once business resumes as normal we will be able to process your refund. An announcement will be made once that date is determined. Please sign up for our newsletter at the bottom of each page to stay informed.
Q: Have you received my return items and how long does the refund take to show in my account?
A: Please allow 5-7 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and one of our agents will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Q: Can I use a gift card online?
A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Q: What is your store policy?
A: Items bought on JLUXLABEL.COM will gladly be accepted for a refund or exchange within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned.
Please note that all Outlet, Accessories, Swimwear, and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you.
* Note in light of COVID-19 our returns policy has been extended to 14 days after business resumes as normal. An announcement will be made once that date is determined. Please sign up for our newsletter at the bottom of each page to stay informed.
Q: Can I have a gift card or store credit instead of a refund?
A: At this time we do not offer store credit or gift cards in exchange for a refund.
Q: I received a damaged item. What do I do?
In the rare event that the item you received is not in pristine condition we're sorry! Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.
Shipping and Handling
We ship worldwide. Once your order ships a confirmation email will be sent to you to with detailed tracking information. You can also find your shipping details by logging into your account. Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.
We have the following shipping options within the United States:Standard | 7-14 Business Days $6.95 * no signature required. May be subject to delays due to COVID-19.
International Shipping Policy
We offer International shipping services through DHL Express Worldwide. Shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. International orders roughly require 3-5 business days to arrive once your parcel has left our fulfillment center. Electronic signatures will be captured upon all DHL deliveries.Please note customs fees may apply according to local legislation. JLUXLABEL does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.Return Policy
Due to the impact of COVID-19, please note that we have extended our returns window to 14 days once business resumes as normal. Be sure to sign up for our newsletter to be notified on when that date will be. For your convenience that information will be stated on the website as well. For any questions regarding your return please contact us at email@example.com. One of our agents will be happy to help.
Items bought on JLUXLABEL.COM will gladly be accepted for a refund or exchange within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned.
Please note that all Clearance items, Outlet, Accessories, Swimwear, and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you.
In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange.
Any international returns received later than 60 days from the order date will be returned back to the sender.
Used a coupon code? No problem! We are now accepting returns using coupon codes unless otherwise stated. Note the item must be unwashed, unworn, and free of any stains or odors.
Wish to process a Return or Exchange? Please click here for steps on how to proceed!
Require more assistance? Simply send us an email at firstname.lastname@example.org, chat with us online, or contact us at 888-782-8058. Agents are live from 8am-4pm PST from Monday-Friday and we are happy to help!