Copy of RETURN POLICY

Please read our return policy prior to starting a return or exchange.

 

Thank you for shopping with us! 

Standard Policy for US & International Returns 

Items bought on JLUXLABEL.COM will gladly be accepted processing through our Returns Portal if requested within 14 days of the shipment delivery date. 

Domestic: Return label fees are calculated and deducted from your refund at the portal checkout stage.

International: You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal.

We do not offer price adjustments for any previous orders.

All clothing must be returned in their original condition. This includes unused, unaltered, undamaged, stain free, free of pet hairs, fragrance free, and the original tags must still be included.

All Clearance items, Sale Section items, Accessories, Swimwear, and Bodysuits are considered Final Sale. These items are considered non returnable and non exchangeable. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded, they will be discarded.

Final Sale are items bought from our Sale Section, Accessories, Swimwear, and Bodysuits categories. 

Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping and handling costs. 

Exchanges

Our exchange policy allows for exchanges within 14 days of the delivery day. Your exchange order will be processed once your return is scanned by the carrier.

A $1.00 hold will be placed on your credit card during this process. If the original items are not received within 14 days, the full exchange amount will be charged to your card.

All exchange orders come with standard shipping, and you will be notified via email with your new order number.

Please note that exchange orders cannot be canceled due to our efficient processing times. If the requested exchange items are out of stock, a refund will be issued automatically.

Exchanged orders are final and not eligible for further return or exchange. Additionally, new discount codes cannot be applied to exchange requests for different items.

Damages

In the event your item is damaged or defected [we're deeply sorry!] Please visit our returns portal within 7 days to report the damage.

Our agents will be happy to assist you!

FAQ 

How to return your items?

It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return. 

  1. Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. Other exclusions may apply. View our Terms & Conditions.
  2. Navigate to the returns portal using the button at the top or bottom of the page. 
  3. Follow the instructions provided on the website to complete your return.
  4. Once we receive your return your parcel will process within 7-10 business days. A confirmation email will be sent to you to confirm your refund. 

Have more questions? See below for our Frequently Asked Questions about processing a return.

Is my item refundable?

Yes, however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Final sale items include swimwear, intimates, jewelry and accessories. 

Do I have to pay for return postage? 

Domestic (US): The return label for Domestic orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return through our portal.

International: Unfortunately, we do not offer prepaid return labels for International orders. You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.

Can I return separate orders in one parcel?

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.

How long does it take to process my refund?

Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process. 

When will I see the funds back into my account?

Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times. 

Gift Card/Store Credit Refund: 

Please know once you select a refund for store credit, we cannot refund back to original forms of payment.

Store credits can only be used to purchase items from our site. 

A response will be made within 24-48 business hours from your most recent inquiry.

What happens if I return a Final Sale Item?

 

To qualify for a refund, the accurate item(s) must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. They will be discarded.

If you have any further questions or concerns regarding the return process, please don't hesitate to contact our customer support team at info@jluxlabel.com. We're here to assist you!