Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points! Everyone starts at the Style tier and based on dollar spending you can reach Lifestyle ($500) and Luxury ($1500).

Exchanging your points for rewards couldn't be easier! Simply login to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. Once you've redeemed a reward you will receive a discount code to apply towards your cart at checkout.

Once you enter a new tier, you will remain in that tier for 12 months. If after this time you didn't earn enough points to retain your tier, you will be moved back to the tier that matches your points earned within the last 12 months. For example; if you crossed the tier entry threshold on January 1st, 2021, you will retain that tier until January 1st, 2022, but will be downgraded if you have not earned any more points within the 12 months. Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

We have three options for redemption. You can use your points to redeem any of the three options and apply your reward at checkout. 1. 100 points for $10 off 2. 200 points for $20 off 3. 300 points for $30 off You may only use one discount code at a time at checkout.

Your VIP tier is determined by the amount you spend once you reach a specific tier. To reach: STYLE | Make any purchase LIFESTYLE | You must spend $500+ LUXURY | You must spend $1500+ Once you qualify, you will instantly move up and have access to that tier's perks for one year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

Your points should automatically post to your account within minutes of placing your order! You can track your point balance and reward history in your account dashboard.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier. You can also check your tier status on this page. Simply login and navigate back to the rewards page for more information on your status!

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

100 points equals $10 so if you spend $150 you'll earn $15 dollars! To redeem you must reach the following threshold: 100 Points=$10 200 Points=$20 300 Points=$30

There may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@jluxlabel.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

This page is your roadmap to all your points and perks. You can access all your info once you've logged in.

Our tiered rewards program allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You also earn rewards for sharing with friends, following us on social media, downloading our app, and are even gifted with bonus points just for having a birthday! In addition to earning points, members can earn free domestic shipping, exclusive access to launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points! Additionally any purchases made before the launch of our program are not eligible for earning points.

Unfortunately if you’ve made multiple purchases under different email addresses associated with the Rewards program, we cannot combine your points over to one email address.

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

Thank you so much for sharing us with your friends! We really appreciate it. Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page. Points will be added to your account as soon as your friend's order is fulfilled. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday. If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message. The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

Unfortunately only one can be applied at checkout and the greater of the two will apply.