RETURN POLICY
Please read our return policy prior to starting a return or exchange.
Thank you for shopping with us!
Standard Policy for US & International Returns
Items bought on JLUXLABEL.COM will gladly be accepted processing through our Returns Portal if requested within 14 days of the shipment delivery date.
Domestic: Return label fees are calculated and deducted from your refund at the portal checkout stage.
International: You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal.
We do not offer price adjustments for any previous orders.
All merchandise must be returned in its original condition, including its original boxes and packaging. Clothing must be unworn, unaltered, undamaged, and free from any stains, odors, self-tanner, pet hairs, or distinct smells like deodorant and perfume.
Refunds will be processed via the original payment method, excluding shipping and return fees. Please ensure that all tags are attached when returning the items.
Please note that all Clearance items, Outlet Items, Sale Section Items, Accessories, Swimwear, Shoes, and Intimates are final sale and can not be returned or exchanged. Additionally, all personalized items are considered final sale and are non returnable and non exchangeable.
Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded, they will be discarded.
Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping and handling costs.
Exchanges
Our exchange policy allows for exchanges to be initiated within 14 days of the delivery day for Domestic orders. Your exchange order will be processed once your return is scanned by the carrier.
Damages
In the event your item is damaged or defected [we're deeply sorry!] Please visit our returns portal within 7 days to report the damage.
Our agents will be happy to assist you!
Holiday Return Policy
Purchases made on JLUXLABEL.COM between November 1, 2024, and December 22, 2024, may be returned or exchanged using our Returns Portal until January 5, 2025.
To be eligible for a return, all clothing must be in its original condition, which means they must be unused, unaltered, undamaged, free of stains, pet hairs, and odors, and must have their original tags attached.
All Clearance items in the Sale Section, Black Friday Deals, Accessories, Personalized Items, Swimwear and Outlet are considered Final Sale. These items cannot be returned or exchanged. Additionally, items labeled as final sale are not eligible for return.
Orders placed during our Pre Black Friday, Black Friday or Cyber Monday sales are eligible for a refund back to the original form of payment or store credit.
FAQ
How to return your items?
It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
- Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. Other exclusions may apply. View our Terms & Conditions.
- Navigate to the returns portal using the button at the top or bottom of the page.
- Follow the instructions provided on the website to complete your return.
- Once we receive your return your parcel will process within 7-10 business days. A confirmation email will be sent to you to confirm your refund.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable?
Yes, however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Final sale items include swimwear, outlet items, intimates, jewelry and accessories.
Do I have to pay for return postage?
Domestic (US): The return label for Domestic orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return through our portal.
International: Unfortunately, we do not offer prepaid return labels for International orders. You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.
Can I return separate orders in one parcel?
We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.
How long does it take to process my refund?
Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process.
When will I see the funds back into my account?
Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times.
Gift Card/Store Credit Refund:
Please know once you select a refund for store credit, we cannot refund back to original forms of payment.
Store credits can only be used to purchase items from our site.
A response will be made within 24-48 business hours from your most recent inquiry.
What happens if I return a Final Sale Item?
To qualify for a refund, the accurate item(s) must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. They will be discarded.
If you have any further questions or concerns regarding the return process, please don't hesitate to contact our customer support team at info@jluxlabel.com. We're here to assist you!