Frequently Asked Questions
Q: I've seen an item but I cannot seem to find it online?
A: If you see an item on our social media but do not see it available on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.
Q: Where do you ship?
A: We ship worldwide! Standard International shipping is $24.99 and takes 10-20 business days. This is the only option for shipping Internationally at this time. Standard shipping to Canada is $14.99 and takes 10-0 business days to arrive.
Q: What are your shipping options within the United States?
A: Standard- 5-10 business days-$6.95
Expedited: 3-6 business days-$14.99
Express Shipping 1-2 business days-$49.99 ** please note your order has to be placed before 7am PST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day.
Q: How do I track my order?
A: Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped. Please allow 24-48 business hours for your order to ship. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
Q: How do I know if my order has been placed?
A: Upon completion of your order a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. Your confirmation email may have filtered into your spam folder. If you need us to resend it please contact us at firstname.lastname@example.org and we'll be happy to assist you.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at email@example.com. and we'll be happy to assist you.
Q: I've just placed my order, Can I change it?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for changes to your order.
Q: Have you received my return items and how long does it take to show in my account?
A: Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team and we will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Q: Can I use a gift card online?
A: Unfortunately gift cards are not accepted at jluxlabel.com.
Q: What is your store policy?
A:Regular Priced Items bought on JLUXLABEL.com will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you. In the event of a return, shipping and handling charges of returned merchandise are not refundable. To make an exchange or return please print and fill out the form included inside your parcel and send it back with your returned merchandise. A standard shipping fee of $6.95 to US, $14.99 to Canada or $24.99 International will be charged to your card for the exchange Shipping and Handling. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed.
For any return enquires please contact us at firstname.lastname@example.org You will receive a response within 2-48 business hours.
Q: Can I have a gift card or store credit instead of a refund?
A: At this time we do not offer store credit or gift cards in exchange for a refund.