Shop now, pay with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

It’s smoooth and simple

Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.

Monthly financing

Apply for easy monthly financing directly in the checkout. A simple, 2-step application will provide an instant decision. Once you’ve been approved, you’ll receive reminders and can manage your payments directly in the Klarna app. Monthly financing products are offered by WebBank, member FDIC.

4 interest-free payments

Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.

CA resident loans made or arranged pursuant to a California Financing Law license.

Pay in 30 days

With Pay in 30 days, you’ll get a free payment delay that allows you to pay for your purchase up to 30 days after it’s been shipped. No upfront payment, no interest, and no fees when you pay on time.

How to shop with Klarna

Add item(s) to your cart and head to the checkout.

Select Klarna at the checkout to pay as you like for your purchase.

Manage your orders and payments in the Klarna app.

The best way to shop.

See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure.

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

We're always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.

What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.

About Klarna

We’re on a mission to reshape shopping, by elevating the entire shopping experience from browsing to owning. We do this by giving you the benefits of convenience, perks and inspiration.

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. We have 5,000 employees across 45 countries, and are leading the way for alternative payments by serving 147 million consumers and 400,000+ retailer’s payment solutions.

https://www.klarna.com/international/about-us/

We understand the importance of your items, and we start processing orders promptly after placement. Unfortunately, we are unable to make changes to orders due to this swift processing.

In an effort to provide more safety, assurance, and insurance for our customers, JLUXLABEL is now integrated with Route Green Package Protection.

Route is a shipping insurance company that offers complete protection for JLUXLABEL orders. Add Route to your cart at checkout to safeguard against any unforeseen issues that may arise after your package leaves our warehouse, including if the package is lost, damaged, or stolen. This is a non-refundable fee.

Review the policies here to understand which lost, stolen, and damaged items Route will cover.

We gladly accept exchanges for our domestic orders if initiated within 14 days of the delivery date. Please be sure to complete the exchange on the returns portal here.

Your exchange order will be processed once the carrier scans your return.

The full amount for the items being returned will be placed on your credit card during this process. If the original items are not received within 5 days, the returned item amount will be charged to your card.

All exchanges are shipped with standard shipping. 

You will receive an email with your new order number.

We are unable to cancel exchange orders due to our extremely efficient processing times.

Any exchanges requested that we do not have in stock will automatically be issued as a refund.

We allow three exchanges per the original order.

We cannot honor a new discount code for exchange requests for different items.

All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, or free of any stains, odors, self-tanner, pet hairs, or distinct smells, including deodorant/perfume, and the original tags must still be attached. Refunds will be issued in the same form as the original payment type, excluding the route fee if purchased and the shipping and handling costs. All tags must be attached when returned and include the original packaging and boxes. 

Please note that all Clearance items, Outlet Items, Sale Section Items, Sample Sale items, Accessories, Hats, Swimwear, Shoes, and Intimates are final sale and can not be returned or exchanged. Additionally, all personalized items are considered final sales and are non-returnable and non-exchangeable.

We do not offer price adjustments for any previous orders.

Please see our return policy for more details here.

Purchases made on JLUXLABEL.COM between November 1, 2024, and December 22, 2024, may be returned using our Returns Portal until January 5, 2025.

To be eligible for a return, all clothing must be in its original condition, which means they must be unused, unaltered, undamaged, free of stains, pet hairs, and odors, and must have their original tags attached.

All Clearance items in the Sale Section, Black Friday Deals, Accessories, Swimwear and Outlet are considered Final Sale. These items cannot be returned or exchanged. Additionally, items labeled as final sale are not eligible for return.

Orders placed with Pre Black Friday,  Black Friday or Cyber Monday discount codes are eligible for a refund back to the original form of payment or store credit. 

Click here for our full Holiday Return policy.

We are happy to share with you that our $150 free shipping promotion is available to domestic orders (excluding Hawaii and the Dominican Republic) that amount to $150 or more before tax and any discount codes! 

JLUXLABEL Rewards Luxury tier members have access to free shipping year-round 

Exclusions may apply, such as site-wide sales, international shipping, and shipments to Hawaii and Puerto Rico. 

Our cut-off for confirmed delivery by February 14, 2023, has already passed for international orders, and we cannot guarantee you will receive your order in time. 

Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

If you don’t have an account with us yet, that’s okay - create one for free here!

Everyone starts at the Style tier and based on dollar spending you can reach Lifestyle ($500) and Luxury ($1500).

Invite your friends to check out JLUXLABEL and give your friends $15 off their first order of $150 and get a $15 coupon for each successful referral.

To qualify for a referral, your friend must be a new customer (they have not purchased from our site at any time prior) and have a valid email address.

Start referring here!

Points are earned with dollars spent towards an order so a refund or order cancelation will result in losing points.

Your points start accruing once you join the program. They cannot retroactively be applied.

Once you enter a new tier, you will remain in that tier for 12 months. If after this time you didn't earn enough points to retain your tier, you will be moved back to the tier that matches your points earned within the last 12 months.

For example; if you crossed the tier entry threshold on January 1st, 2021, you will retain that tier until January 1st, 2022, but will be downgraded if you have not earned any more points within the 12 months.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Exchanging your points for great rewards couldn't be easier! Simply visit the loyalty & rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand, and through seasonal sales.

Your VIP tier is determined by the amount you spend once you reach a specific tier.

To reach:

STYLE | Make any purchase

LIFESTYLE | You must spend $500+

LUXURY | You must spend $1500+

Once you qualify, you will instantly move up and have access to that tier's perks for one year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

There may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@jluxlabel.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

* Points are awarded based on an order's subtotal

Items purchased during our site-wide sales may be returned for store credit only.

You may return your order by processing it via our returns portal. Click here  

to complete the return. Please have your order number and email or phone number ready. 

What will our memorial Day hours be? 

Desktop or Mobile Device

If you need to reset your password, you can use the Forgot Password button found next to the password field on our login page. 

From there, you should receive an email with further instructions to the email address associated with the account. If this email doesn't appear in your main inbox, be sure to check your spam/junk folders.

JLUXLABEL App

Your password can be reset and changed by pressing the Account tab and selecting Forgot Password under the sign-in button. 

At JLUXLABEL, we understand wanting to purchase your favorite items. Occasionally, we do have advance information on future restocks, which we are happy to share with our customers. However, in instances where restock details are unavailable, we do not have specific dates for when items might return. We recommend activating the restock notification by clicking the 'notify' tab on the item's page to receive updates directly to your email.

In the meantime, we recommend following our Instagram and subscribing to our newsletters to keep up to date on new and returning items that might interest you. We're constantly updating our collection and releasing items that you might love.

At JLUXLABEL, we're committed to bringing you high-quality pieces at accessible prices! This year, our Pre-Black Friday Sale offers 30% off site-wide to ensure we can continue delivering the same level of style, quality, and service that you love!

We understand that many of our customers look forward to this sale, and we thank you for your loyalty. This year, you’ll still find a wide range of our latest collections and all-time favorites included in the sale!

If you have further questions or would like assistance with your order, please don’t hesitate to reach out to our customer support team!

We are happy to share that our styles fit true to size and encourage choosing sizes based on your bust, waist, and hip measurements for the most accurate fit.

 Click here for our size chart. 

You can check the status of your claim by clicking here.

Simply enter the email address you used at checkout along with your JLUXLABEL order number and Route will provide you with an update on the status of your reported issue.

Please note we will be closed on the following days:

• Tuesday, December 24 (Christmas Eve)
• Wednesday, December 25 (Christmas Day)
• Friday, December 29 (Friends & Family Day)
• Tuesday, December 31 (New Year's Eve)
• Wednesday, January 1 (New Year’s Day)

Express Shipping and Overnight Shipping options cannot be selected when purchasing oversized products (Large Outerwear and Hats Included). 

Oversized products are subject to weight and dimensional rate calculations determined by the shipping carrier/service chosen at checkout for a Standard Shipping Option Only. 

Yes, there is still time to place an order and have it arrive in time for Valentine's Day using our Express Shipping or Overnight Shipping Options. 

Our tiered rewards program allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn rewards for sharing with friends, following us on social media, and downloading our app, and are even gifted with bonus points just for having a birthday! In addition to earning points, members can earn free domestic shipping and exclusive access to launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

Check out the full list of ways to earn points & perks here.

Unfortunately if you’ve made multiple purchases under different email addresses associated with the Rewards program, we cannot combine your points over to one email address.

You can only earn points on purchases made with a debit card or credit card. Purchases made with a gift card will not earn points toward your account. If you use both a gift card and a debit/credit card on an order you will only earn points on the amount paid by the debit/credit card.

Your VIP tier is determined by the amount you spend once you reach a specific tier.

To reach:

STYLE, Entered by default

LIFESTYLE, you must spend $500

LUXURY, you must spend $1500

Once you qualify, you will instantly move up and have access to that tier's perks for one year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

More details on tier level can be found here.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

Happy Birthday!  We’re so glad that you have chosen to celebrate with us through our rewards program.  In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.  

If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up.  

All successive birthday bonuses will be emailed to you on your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

Yes, the friends and family sale is a site-wide sale and all policies for site-wide sales apply to this sale. 

We gladly accept exchanges for our domestic orders if initiated within 14 days of the delivery date. Please be sure to complete the exchange on the returns portal here.

Your exchange order will be processed once the carrier scans your return.

 A $1.00 hold will be placed on your credit card during this process. If the original items are not received within 5 days, the returned item amount will be charged to your card

All exchanges are shipped with standard shipping. 

You will receive an email with your new order number.

We are unable to cancel exchange orders due to our extremely efficient processing times.

Any exchanges requested that we do not have in stock will automatically be issued as a refund.

Exchanged orders are not eligible for further return or exchange.

We cannot honor a new discount code for exchange requests for different items.

All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, or free of any stains, odors, self-tanner, pet hairs, or distinct smells, including deodorant/perfume, and the original tags must still be attached. Refunds will be issued in the same form as the original payment type, excluding the route fee if purchased and the shipping and handling costs. All tags must be attached when returned.

We do not offer price adjustments for any previous orders.

Please see our return policy for more details here. 

To opt out of email marketing communications, please click on the 'Unsubscribe' link located at the bottom of any of our emails. 

For text messages/SMS, opting out is as easy as replying with STOP to the number from which you received the message. 

Kindly allow 3-5 business days for these requests to be processed.

Unfortunately, no. All exchanges are shipped with standard shipping. 

We are grateful for your interest in partnering with JLUXLABEL for wholesale opportunities. Currently, we do not offer wholesale purchasing options. We invite you to shop our brand through our retail channels, and we truly appreciate your business consideration. Should you have additional questions or need more information, please feel free to reach out to us for support.

While an item may be sold out, there's a chance it could become available again due to cancellations or returns. We suggest signing up for notifications using the 'Notify Me When Available' button for the desired item to receive updates on any such opportunities.

Do check our Instagram and newsletters as well, where we showcase new and returning pieces. This can be especially helpful if you're looking for similar styles or alternatives to the sold-out item you're interested in.

Pre Black Friday: Our sale begins at 6 am PST on November 1st and will run through 11:59 pm PST on November 3rd.

Black Friday: Our sale begins at 6 PM PST on November 28th and will run through 11:59 PM PST on December 1st.

Cyber Monday: Our sale begins at 6 am PST on December 2nd and ends at 11:59 pm December 3rd.

We’ll be offering exclusive discounts on select collections and site wide deals during our Pre Black Friday, Black Friday and Cyber Monday Sales. Stay tuned for the official announcement! Be sure to subscribe to our newsletter for early access and exclusive promotions.

• The last 4 digits of your card
• Card type (i.e. Visa/Mastercard)
• Total amount charged
• Date/time of charge
• Full name & billing address the card is registered to

We cannot make any changes if you have already received a shipping confirmation. We dispatch orders quickly to ensure our customers receive the best possible service.

 If you haven't received a shipping confirmation yet, please get in touch by simply clicking the 💬 icon, which can be located at the bottom right corner of the page.

In your first message, please explain you wish to change your address. You will be asked to provide us with some security information and the new address, and we will do our best to amend this before dispatch. Please note that this can't be guaranteed, as we may miss your request before dispatch.

If your parcel has already been dispatched, you can contact the courier to see if they can assist.

Please note this could cause a delivery delay of up to 72 hours, and there's no guarantee that the courier will be able to edit your address.

You can file a one-click claim through the email that Route sends you after you check out, or you can file a claim here.

To assist you with your Black Friday inquiries, we have adjusted our customer service hours:

• Friday, November 29 (Black Friday): 8 AM to 7 PM PST
• Saturday, November 30: 8 AM to 4 PM PST
• Sunday, December 1: 8 AM to 3 PM PST

We look forward to helping you during these special hours!

Email: info@jluxlabel.com

Phone: 1-(888) 307-1854

SMS: 1-(888) 307-1854

Please place all orders by February 9, 2023, if you choose Express Shipping at check out. 

Please place all orders by February 10, 2023, if you choose overnight shipping at check out. 

Standard Shipping options will not guarantee arrival by February 14, 2023. 

If you have lost access to an old email or need to update your account information. Feel free to reach out to a customer service rep by simply click the 💬 icon, which can be located at the bottom right-hand corner of this page, or send us an email to info@jluxlabel.com 

Your points should automatically post to your account within minutes of placing your order! You can track your point balance and Reward history in your account dashboard.

When your total points cross a tier threshold, you will receive an email welcoming you into the new tier. You can also check your tier status on this page.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

Referred friends have a 7 day window to use their redemption code and Referrer's have a 90 day window to use their referral redemption code.

Our platform is not set up to accommodate returns directly via Facebook. Please proceed to our return portal here to complete your return. 

Your JLUXLABEL order number and email address will be needed to process the return. 

We now offer local same-day delivery ($19.99) for select zip codes within the Great Los Angeles Area. If you are eligible for this shipping method, the option will appear during the shipping method portion of the checkout process. 

Orders are shipped the same business day if placed before the 1pm PST cutoff time. Orders placed after 1pm PST will be shipped out the next business day. (Excludes Weekends & Holidays)

Yes, in order to be eligible for a full refund, you must return both the item you purchased and the free item that was included with it.

When we offer promotions such as a free gift with purchase, the terms and conditions stipulate that both the purchased item and the accompanying free gift must be returned together for a refund to be processed. This is to ensure fairness and adherence to our return policy.

If you have any further questions or concerns regarding the return process, please don't hesitate to contact our customer support team at info@jluxlabel.com. We're here to assist you!

If you need to make modifications to your return prior to dropping off, please contact us at info@jluxlabel.com so we can action your request and provide you with a new QR code or return label.

Your exchange order will be processed once your return is scanned by the carrier.

All exchange orders come with standard shipping, and you will be notified via email with your new order number.

Outlet and Final Sale items are already available at incredible prices, so they won’t be eligible for additional discounts during our upcoming Black Friday and Cyber Monday sales. Don’t miss out on these amazing deals, and be sure to explore our other exciting promotions during the event.

At JLUXLABEL, we value the trust and safety of our influencers and customers. Unfortunately, scams and fake collaboration requests are a growing concern. Please review the following guidelines to protect yourself from fraudulent activities.

Verify Authenticity

• Check for the Blue Checkmark: Always ensure that any correspondence claiming to be from JLUXLABEL comes from a verified account. If the sender does not have a blue checkmark, it is not from JLUXLABEL.
• Official Email Addresses: All official communications from JLUXLABEL will come exclusively from email addresses ending in @jluxlabel.com. If you receive an email from a different domain, do not respond and block the sender immediately.

Protect Your Information

• Do Not Share Sensitive Details: Never share passwords, payment information, or other sensitive personal data with anyone claiming to represent JLUXLABEL without verifying their authenticity first.
• No Upfront Payments: JLUXLABEL will never ask you to send money as part of a collaboration or partnership.

Report Suspicious Activity

If you suspect you have received a fake collaboration request or scam:

• Do Not Respond: Ignore the communication.
• Report the Account: If the request comes through social media, report the account to the platform.
• Contact JLUXLABEL: Reach out to us directly at info@jluxlabel.com to confirm any suspicious messages.

Red Flags to Watch For

• Requests for money or sensitive personal information.
• Generic messages that lack personalization.
• Emails or messages with poor grammar or spelling errors.
• Unverified accounts or email domains.

Stay Vigilant

Scammers are becoming increasingly sophisticated, but by following these guidelines, you can help protect yourself from their tactics. When in doubt, always reach out to JLUXLABEL through our official channels to confirm any communication.

Your safety is our priority. Thank you for working with JLUXLABEL and staying vigilant!

© JLUXLABEL. All rights reserved.

We're really sorry if your purchase has been canceled - we will have sent you an email explaining the reason for this. Cancellations can be for two reasons:

• If the item(s) purchased is unexpectedly out of stock, and we are unable to fulfill your purchase
• If there is an issue with your payment (e.g., the billing address does not match the address the card is registered to, some of the payment information is incorrect, you have tried to make a high volume of transactions in a short space of time, etc.).

If none of the above payment issues apply to you, then please try to checkout using PayPal, as this is usually verified. If you have already attempted to make several transactions, then we'd recommend waiting a few days before trying again; otherwise, it's highly likely that your purchase will be flagged again.

Need help? Please get in touch by simply clicking theicon, which can be located at the bottom left corner of the page. Make sure to have your details ready!

The bot will be more than happy to assist you with your order.

During our Holiday Sales, please note that our promotional offer of free shipping on orders over $150 will be temporarily suspended. We appreciate your understanding, as this allows us to provide you with the best possible deals on our incredible selection of items during this exciting shopping event. We encourage you to take advantage of the fantastic discounts available and look forward to serving you!

Route's green Package  Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. 

Every time you add Green Package Protection to your order, Route donates to support agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

Green Package Protection can be added during checkout.

There may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@jluxlabel.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

You can track your Rewards history by logging into your JLUXLABEL account and navigating to our rewards page. 

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

Thank you so much for sharing us with your friends!  We really appreciate it.  

Referred friends must be first-time customers for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page.

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Once claimed, redemption codes have a 1 year lifespan. 

We are sorry if the email about your rejected return caused any confusion. If you initiated your email via Facebook directly, our team would have sent you a rejection email so that you could process the return via our website. 

Please click here to process your return within 14 days of delivery. 

We completely understand the concern regarding multiple charges on your account. Sometimes, what might seem like multiple charges are actually initial authorization holds placed by your bank to ensure the availability of funds and authenticate the transaction.

Rest assured, only a single charge will be processed for your order. Any extra hold that you see will automatically be released by your bank within a short span of time, usually within 3 to 7 business days.

If you notice any prolonged or unusual holds, we recommend contacting your bank for further assistance.

Additional Details:

Express Shipping: This option guarantees delivery within 2-3 business days from the moment your order is fully processed. Please note that weekends and holidays are excluded from this timeframe.

Standard Overnight: This choice is designed for next-day delivery, factoring in 1 business day for shipping, starting from when your order is fully processed. Keep in mind that weekends and holidays are not included in this calculation.

Free Standard Domestic Shipping: Orders over $150 qualify for free standard shipping, excluding Hawaii and Puerto Rico. Offer excludes site-wide sales.

Remember that the information provided is subject to change based on the company's policies and practices.

Additional coupon codes are not valid during any ongoing site wide sales. 

A $1.00 hold will be placed on your credit card during this process. If the original items are not received within 5 days, the full exchange amount will be charged to your card.

Thank you for reaching out to JLUXLABEL for your refund inquiry. Once we process the refund from our end, it's typically issued to the original form of payment. For example, if you paid via Afterpay, the refund would be handed back to Afterpay, and they would then manage the refund or adjustment to your payment plan.

Refunds may also go back to other payment methods like Klarna or directly to your bank account or card used during the purchase. If the card is closed or invalid, we recommend contacting your bank, as the refund will usually still be processed through the associated financial institution.

It is important to note that processing times can vary depending on your payment provider, so we advise reaching out to your financial institution or the payment platform you used (like Sezzle, Afterpay, Klarna, or Shop Pay) for specific information on when the refund might reflect in your account. This can range from an immediate effect to several business days.

If you have any further questions or need assistance, please don’t hesitate to contact us at JLUXLABEL for further support.

During our Pre-Black Friday, Black Friday, and Cyber Monday sales, items will be specially marked down to offer you the best savings, so additional discount codes won’t apply. We’ve worked hard to make sure these exclusive prices are as rewarding as possible, so be sure to take advantage while the offers last. Please note that combining discounts won’t be available during this promotion.

Shopify has moved away from password-based customer accounts. Instead of logging in with a password, you will now receive a one-time authentication code sent to your registered email address each time you log in.

We require returns to be submitted here through our returns, which means we can track your return at every step. We can’t be held liable for any items that fail to reach us.

Need help? Please get in touch by simply clicking the 💬 icon, which can be located at the bottom right corner of the page. 

Please have your order details ready so that we can assist! 

We know you need your order immediately, so we work hard to get our shipments to our customers as quickly as possible. Therefore your order cannot be canceled or modified after order placement.

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action — no donation required.

Please ensure you are logged into your JLUXLABEL account when placing an order, this is the only way to guarantee your points to accumulate. Unfortunately if you are not logged in, your points will not be added.

100 points always equals $10 so if you spend $150 you'll earn $15 dollars!

When purchasing a gift card you will be eligible to earn points. When you redeem a gift card you will not be eligible to earn points. Unfortunately points can only be earned once per gift card at the time of purchase.

Our free shipping promotion does not apply to orders placed during our site-wide sales. Unless you are in the Luxury Tier of our Loyalty Program, your shipping is always free. 

You might notice the California Prop 65 label on a few of our products. This is because California law wants us to give you a heads-up whenever there might be chemicals present that could pose a risk of cancer, birth defects, or other reproductive harm.

We're on top of it though! Our Prop 65 Service Station Exposure Warning Sign is right in line with the text requirements.

Exchange orders cannot be canceled due to our efficient processing times. 

If you encounter hurdles when trying to initiate a return process, we advise resubmitting your return request. We have taken steps to enhance our return portal, aiming to streamline the process and eliminate any preceding difficulties. To get started, please visit our Returns Portal as indicated on our website. Rest assured that we're here to support you along the way.

If you've decided to upgrade your shipping method after placing an order, we will send you an invoice for the price difference. Once the invoice is paid, please inform us and we will update your shipping method to express delivery. Expedited shipping options include 2-3 day delivery and standard overnight shipping, subject to additional costs.

Please take note that the cutoff for orders is 12:00 p.m. PST, and that orders placed after this cutoff will be shipped the following business day. Additionally, standard overnight shipping applies from when your order is fully processed and does not include weekends and holidays.

Congratulations on reaching our special Style tier in the rewards program! As a Style Member, you've unlocked exceptional perks including earning points on every purchase, birthday rewards, and double points on designated days. These exclusive benefits allow you to enjoy additional savings on your favorite items, enhancing your shopping experience with us.

During our Pre-Black Friday, Black Friday, and Cyber Monday sales, our free shipping promotion on orders over $150 will be temporarily suspended. Due to the deeply discounted prices and exclusive deals offered during this event, free shipping will not be available. We encourage you to take advantage of the incredible savings on your favorite styles while they last!

FLEXIBLE PAYMENTS WITH NO INTEREST

Select Sezzle at checkout and split your entire order into 4 payments over 6 weeks with no interest¹.

How it Works

When you select Sezzle at checkout, you are choosing The Responsible Way to Pay.

¹Pay in 4 payment option is 0% Annual Percentage Rate (APR). 25% down payment then three payments of 25% every two weeks for 6 weeks. Options depend on your purchase amount, may vary by merchant, and may not be available in all states. Other payment options are subject to credit approval by third party lenders. Rates from 5.99% - 34.99% APR; terms from 3 months – 48 months, which may vary by lender. 0% APR options may be available. APRs will vary depending on credit qualifications, loan amount, term, and lender. Minimum purchase is required.

To access your account, follow these steps:

1. Go to our website and click on "Log In."

2. Enter your registered email address.

3. Check your email for a one-time authentication code.

4. Enter the code on the login page to access your account.

We sincerely apologize if you have received a damaged item from us. Although all JLUXLABEL items undergo multiple quality checks during and after production, we regret this rare occurrence.

To promptly address this issue, please initiate your return through our returns portal and select the "damage" option. The original tags must still be attached. During the return process, you will be prompted to submit a photo, and our team will reach out to assist you. Access our returns portal by clicking here.

Customer inflicted damages, such as, cuts to the clothes made at the time of opening the package, will not qualify for a replacement. Please take extra credit when opening the packages.

Additional coupon codes will not be valid during our Pre-Black Friday, Black Friday and Cyber Monday Sales. These sales are a special promotion with significant discounts, and additional coupon codes will not be applicable during this period. We appreciate your understanding and hope you enjoy the exclusive savings offered during our Black Friday Sale. 

If you have any further questions or concerns, please feel free to reach out to our customer support team at info@jluxlabel.com .

Purchases made on JLUXLABEL.COM between November 1, 2024, and December 22, 2024, may be returned using our Returns Portal until January 12, 2025.

To be eligible for a return, all clothing must be in its original condition, which means they must be unused, unaltered, undamaged, free of stains, pet hairs, and odors, and must have their original tags attached.

All Clearance items in the Sale Section, Outlet, Accessories, Swimwear, and Bodysuits are considered Final Sale. These items cannot be returned or exchanged. 

Orders placed with Black Friday or Cyber Monday discount codes are eligible for a refund back to the original form of payment or store credit. Additionally, if you purchase an item marked as a final sale, that item is not eligible for any form of return. 

We do not offer price adjustments for any previous orders.

Click here for our full Holiday Return policy.

Once our team has fulfilled your order, a shipping confirmation with a tracking number will be emailed. 

You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

We have three options for redemption. You can use your points to redeem any of the three options and apply your reward at checkout. 

1. 100 points for $10 off

2. 200 points for $20 off

3. 300 points for $30 off

You may only use one discount code at a time at checkout.

This page is your roadmap to all your points and perks. You can access all your info once you've logged in.

All orders placed during site-wide sales are only eligible for a return for store credit, with no exchanges or refunds. If you purchase an item marked as a final sale, the item is not eligible for any form of return.

Click here to see our full refund policy. 

If the requested exchange items are out of stock, a refund will be issued automatically to the original form of payment. 

If you've changed your mind about certain items you initially requested to return, it's possible to modify your return. 

To do so, simply reach out to us, and we will update your return as requested, allowing you to return the remaining items at your convenience.

If you received a wrongly sized or defective item, we sincerely apologize for the inconvenience caused. We kindly ask that you provide us with a full image of the item showing defect or the size tag if the size is wrong for further examination, along with an image showing the tags still attached.

We will carefully assess the issue and provide a solution. If a replacement is necessary, once the item is in return transit, we will proceed with issuing the replacement. If a physical return is not required, we will process your replacement directly and confirm it via email.

Please feel free to reach out with any other questions!

Black Friday and Cyber Monday deals are available only while supplies last, and once items are sold out, they won't be restocked during the sale. To ensure you don’t miss out on your must-have styles, we highly recommend shopping early. With limited quantities and unbeatable discounts, sizes and popular items tend to sell out quickly. Don't wait—secure your favorite pieces before they’re gone for good!

Shop Pay Installments at JLUXLABEL

We’re excited to offer Shop Pay Installments, a flexible payment option that allows you to split your purchase into manageable payments at checkout.

How It Works

When checking out with Shop Pay, simply choose to pay in installments. You’ll be able to review the available payment plans and select the one that works best for you.

Payment Options

• Four biweekly payments (interest-free): For orders between $50 and $999.99.
• Monthly payments: For orders between $150 and $20,000.
• Premium installment options: Includes 0% monthly financing and longer payment terms.

Eligibility

To use Shop Pay Installments, customers must:

• Have a billing address in the United States.
• Be signed up for Shop Pay.
• Place an order totaling between $50 and $20,000.

Key Details

• Late Payments: While there are no late fees, late or partial payments may affect your credit score and eligibility for future Shop Pay Installments.
• Early Payments: There’s no penalty for paying early! For interest-bearing plans, early payments can save you money on interest fees.
• Refunds: If your refund is greater than the remaining balance, the difference will be refunded to your original payment method. Please note that paid interest is non-refundable.

Have questions? Our team is happy to assist! 

Our quality assurance team ensures all items are scanned and weighed into the package at the time of dispatch. 

If you are missing an item, we do ask that you please reach out to a representative within seven days of receiving your parcel. We will be happy to assist you.

Please double-check your emails if we have notified you that we could not fulfill your purchase.

If you have not received an email notifying you of this, please reach out to us at info@jluxlabel.com.

Kindly explain that you are missing an item and provide us with the following information. 

• Your order number, full name, and email address
• Your shipping address
• A photo of all the items received

All orders placed during our Pre-Black Friday and Black Friday sales are eligible for a refund to the original form of payment or as store credit, providing you with flexibility in your purchases. Please note that all clearance items in the Sale Section, Black Friday Deals, Accessories, Swimwear, and Outlet are considered final sale and cannot be returned or exchanged. Additionally, items labeled as final sale are not eligible for return.

For purchases made on JLUXLABEL.COM between November 1, 2024, and December 22, 2024, you can return items through our Returns Portal until January 5, 2025. This extended return window is designed to make your holiday shopping experience as stress-free as possible. 

Please click here for our holiday return policy.

If your Route-protected order is lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

100 points always equals $10 so if you spend $150 you'll earn $15 dollars!

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

All orders placed during our Friends and Family Sales are only eligible for a return for store credit, with no exchanges or refunds. If you purchase an item marked as a final sale, the item is not eligible for any return. 

Click here for our complete return policy. 

Domestic Returns

If you are experiencing any issues with generating a return label from a domestic order, please reach out to our customer support team for further assistance! 

Please note that return labels will not generate to P.O. boxes or any address outside of the U.S.

International Returns

Please note that currently, we do not offer pre-paid return labels for international orders. However, you can proceed with your return by using a secure carrier of your choice.

Kindly send the return to the following address:

JLUXLABEL RETURNS
5116 Chino Hills Pkwy
Chino, CA 91710

Once you've shipped the return, we recommend keeping the tracking information for your records. 

New discount codes cannot be applied to exchange requests for different items.

We can update the shipping address for an order only if it is unfulfilled. If your order has not yet been shipped, please provide us with your order number and the new address. We will do our best to accommodate your request and update the information accordingly.

PayPal Installments at JLUXLABEL

We’re happy to offer PayPal Installments, giving you the flexibility to shop now and pay over time. Choose from two convenient options: Pay in 4 or Pay Monthly.

Pay in 4

An interest-free option that splits your purchase into four easy payments.

• How It Works:

  • Make a down payment at checkout.
  • The remaining balance is automatically withdrawn in three equal payments every 15 days from your selected payment method.
  • No interest or hidden fees!

• Eligibility:

  • Must be at least 18 years old.
  • Have a PayPal account in good standing.
  • Reside in a state where Pay in 4 is available.

Pay Monthly

A financing option for larger purchases, allowing you to spread payments over 6–24 months.

• Details:
  • Monthly payments are subject to interest fees.
  • You can easily review and manage your plan details through your PayPal account or the PayPal app.

PayPal Installments is a simple, flexible way to shop with confidence. 

If you have any questions, we’re here to help!

Once you have completed your order, you’ll receive a confirmation email with your order details. This email will contain your order number, which will be located above the billing address.

Please check your junk folder if you have not received an order confirmation email. If you cannot locate this email, you can reach out by simply clicking the 💬 icon, which can be located at the bottom corner of the page.

In your message, please include that you don't know how to find your order number, and you will then be asked the following info:

• Full name and email address on order 
• Your shipping address 
• The last four digits of the card used to place your order

All orders placed during our Cyber Monday Sale are eligible for a refund to the original form of payment or as store credit, providing you with flexibility in your purchases. All clearance items in the Sale Section, Black Friday Deals, Accessories, Swimwear, and Outlet are considered final sale and cannot be returned or exchanged. Additionally, items labeled as final sale are not eligible for return.

For purchases made on JLUXLABEL.COM between November 1, 2024, and December 22, 2024, you can return items through our Returns Portal until January 5, 2025. This extended return window is designed to make your holiday shopping experience as stress-free as possible. 

Please click here for our holiday return policy.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes 

In both cases, the Route Premium cost will not be refunded 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover any reorders' costs, including shipping, taxes, and Route Shipping Protection.

Need to file a claim?  File here

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Unfortunately only one can be applied at checkout and the greater of the two will apply. 

We understand that there may be situations where you'd like to return your order, but there are certain scenarios where returns may not be possible. Here are some common reasons why you might not be able to return your order:

Exceeding the Return Window: The return can be initiated within 14 days of being received. If your request falls outside this time frame, we may not be able to process the return.

Damaged or Final Sale Items: We are unable to accept returns for items that are marked as final sale or that have been damaged or altered after they were delivered. If the item is not in its original condition, it may not be eligible for return.

Courtesy Replacement Orders: In some cases, we may issue a courtesy replacement order for an item that was damaged or lost during shipping. Please note that if the original order was not protected by Route Package Protection, the replacement order will be ineligible for return. We strongly recommend insuring your original order to ensure eligibility for return in case you receive a replacement.

We allow 3 exchanges per original order.

For real-time updates on the progress of your package, please use the tracking link provided in your order confirmation. If there are no updates or if the status has stalled for an extended period, please allow the delivery to occur within the originally stated time frame. Should your order not arrive within this period, feel free to reach out, and we will follow up with the carrier.

Route helps cover these instances! Add Green Package Protection at checkout to protect your order against loss or theft. 

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

When making a return, please ensure that the correct and complete item is sent back. To qualify for a refund, the accurate item must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. They will be discarded.

If you have any further questions or concerns regarding the return process, please don't hesitate to contact our customer support team at info@jluxlabel.com. We're here to assist you!

Personalized items are deemed final sale and are not eligible for return or exchange. 

Please see our return policy for more details here.

We do not offer price adjustments for items purchased before or after a sale. This policy ensures fairness and consistency for all customers during promotional events. We recommend taking advantage of the special sale prices while they last!

Sale, outlet, and clearance items are offered at significantly reduced prices, and to maintain the best possible pricing on these items, we do not allow additional discounts. This policy ensures we can continue to offer exclusive deals and markdowns to our customers.

Certain orders may not qualify for overnight shipping due to their total weight or size. Heavier packages require special handling and may exceed the limits for express shipping services.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

If you have already received a shipping confirmation, unfortunately, JLUXLABEL will be unable to make any changes.

We process and ship orders quickly to ensure our customers receive the best possible service.

Please email info@jluxlabel.com with your address request immediately, and a team member will confirm if the change is still possible. 

Personalized items are deemed final sale and are not eligible for return or exchange. 

Please see our return policy for more details here.

If you’ve exceeded the return window by a small margin, contact us as soon as possible. In some cases, we might extend a one-time courtesy and reopen the returns portal for you to initiate the exchange or return. However, this is not guaranteed and is evaluated on a case-by-case basis. The standard return window is 14 days from the receipt of the package. Any requests beyond this window may not be accommodated to maintain fairness and consistency in our policy.

To assist you with your Pre-Black Friday inquiries, we have adjusted our customer service hours:

• Friday, November 1st: 8 AM to 7 PM PST
• Saturday, November 2nd 8 AM to 5 PM PST
• Sunday, November 3rd: 8 AM to 5 PM PST

We look forward to assisting you during these special hours!

Email: info@jluxlabel.com

Phone: 1-(888) 307-1854

SMS: 1-(888) 307-1854

Items that are part of sales, outlet collections, or clearance sections will be clearly marked as such on our website. If an item is already discounted, it is automatically excluded from additional coupon codes at checkout.

Yes, splitting a larger order into smaller, separate orders may help reduce the weight of each package, making overnight shipping available. However, keep in mind that additional shipping fees will apply to each order.

We are sorry you have not received your order, and tracking indicates it has been delivered.

Sometimes, shipping companies tracking information can be incorrect, and packages are marked as delivered before arrival. Your package will most likely be delivered within a few days. 

Please note that we offer a no-signature-required delivery service. This means that if no one was home at the time of delivery, the package would be left in a secure location around your home. We urge that you check your mailbox around your home and with neighbors to see if they collected it in error.

If you do not receive your order within five business days of it being marked delivered, please email our Customer Experience team at info@jluxlabel.com with your order number and tracking information so we may assist you further!

Route Green Package Protection Does have an app that makes filing a claim easy and convenient. 

Download the app here

Once your order has been placed, we'll send you an email confirmation to the email address associated with the order. If you're having trouble locating the confirmation email, we do advise you to take a look in your spam/junk folder.

If you are still having trouble finding this email, it's possible that the email address that was provided may be incorrect or that the order was not successfully placed. Not to worry, please contact us at info@jluxlabel.com, and we'll be happy to assist you.

If you’ve exceeded the return window by a small margin, contact us as soon as possible. In some cases, we might extend a one-time courtesy and reopen the returns portal for you to initiate the exchange or return for a store credit. However, this is not guaranteed and is evaluated on a case-by-case basis. The standard return window is 14 days from the receipt of the package. Any requests beyond this window may not be accommodated to maintain fairness and consistency in our policy.

To assist you with your Cyber Monday inquiries, we have adjusted our customer service hours:

• Monday, December 2nd (Cyber Monday): 5 AM to 5 PM PST

We look forward to assisting you during these special hours!

Email: info@jluxlabel.com

Phone: 1-(888) 307-1854

SMS: 1-(888) 307-1854

If a coupon code is entered for an item that is excluded, you will receive an error message at checkout. The discount will not be applied to these items.

Orders containing multiple items, bulky clothing, or heavier materials (such as coats, blazers, or denim pieces) are more likely to exceed the weight limit for overnight shipping. These orders must be shipped through standard or expedited shipping instead. 

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than five calendar days and no later than 15 calendar days from when it was marked delivered. 

Please note some order issues may require a police report to be filed

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than two calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

We completely understand that each customer's situation is unique, and our approach to refunding shipping charges is indeed handled on a case-by-case basis.

If you have encountered an issue with your order that you believe warrants a refund of shipping charges, please reach out to our customer support team. They will carefully review your case, taking into consideration the circumstances, and work towards a resolution that is fair and satisfactory if eligible.

We value your support and aim to ensure that you are completely satisfied with your experience!

International shipping costs are calculated based on geographical location of delivery address and total weight of the parcel. Please note customs fees may apply for shipments according to local legislation. JLUXLABEL does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non-refundable.

Items issued as courtesy replacements are typically not eligible for a return or exchange. This is because they are considered exceptions to our usual policy due to their nature as replacements for issues like undelivered orders.

Due to the high order volumes we anticipate during our Pre-Black Friday, Black Friday, and Cyber Monday sales, we kindly ask for your patience and understanding, as processing times may take up to 2 business days. We want to ensure that every order is carefully handled to provide you with the best possible service.

Rest assured, as soon as your order is shipped, you will receive a confirmation email containing tracking information so you can stay updated on your purchase journey. Thank you for shopping with us!

Yes! While coupon codes are not allowed, you can still use your accumulated reward points toward the purchase of sale, outlet, or clearance items.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

The perceived color of an item can be influenced by various factors, including lighting conditions, device settings, and individual screen calibration. 

The images displayed on our website are professionally captured to represent the product accurately, but slight variations may occur depending on your lighting.

If you have received a damaged item, we are sincerely sorry for the inconvenience and are here to help you resolve the issue swiftly. Please follow these steps to process your return:

1. Submit your return as a damaged item through the return link provided.
2. Provide an image that clearly shows the damage incurred.
3. Include another photo of the complete item with the tag still attached, laid out to demonstrate its full appearance.

Once your images and return submission have been received, our manager will review the damage and provide you with the most appropriate solution options as soon as possible. This could involve a refund, exchange, or other remedies appropriate for the situation. We thank you for your patience and understanding in this matter.

To ensure your gifts arrive by December 25th, please note the following shipping deadlines:

Domestic Shipping Deadlines:

• Standard Overnight: December 18
• Express: December 17
• Standard: December 16

International Shipping Deadlines:

• DHL Express Worldwide : December 19
• International Shipping: December 18

Recommendations:

For the best chance of timely delivery, we recommend placing your orders as soon as possible and selecting the appropriate shipping method based on your location. Happy Holidays!

No, all Sample Sale purchases are final sale and cannot be returned, exchanged, or refunded. Please review your selections carefully before completing your purchase.

Yes, Route covers damages! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@jluxlabel.com, and we will be happy to work with you to remedy the situation.

If the carrier faces any challenges delivering your order to the designated shipping address, they'll make arrangements to send it back to our warehouse. 

Don't worry – we've got you covered! We'll gladly issue a refund for the package, minus the shipping fee and Route fee if purchased. 

At this time, we don't have the option to reship items that are returned to our facility. 

Once the returned shipment has been processed on our end, you can expect to receive a notification about the refund via the email address linked to your account.

We regret to inform you that changes to orders, including size changes, cannot be made once the order has been placed. If you would like to select a different size, we can cancel your current order before it is processed, and you can place a new one with the correct size. Please respond swiftly if cancellation is required, as we have strict timelines to adhere to before order fulfillment proceeds. If this is not convenient, you are welcome to process a return after receiving your order, as detailed in our returns policy.

Should there be a need to refund a transaction, please note that funds are released back to the account linked to the card, and not to the card itself. This means if you have a new card, the funds will still be released to the same account associated with your previous card. Enjoy peace of mind knowing that your funds are secure and properly handled regardless of card updates.

Yes, you can return or exchange a gift that you received. To proceed, we kindly ask that you provide us the original order number if possible. This will help us smoothly facilitate the return or exchange process.

Please ensure that the item is in its original condition—unworn, unwashed, and with all tags attached. Once we receive the necessary information, we can assist you further with the return or exchange.

Most items are new and unworn, but some may have been used for photoshoots, fittings, or design approvals. Some pieces may also have minor imperfections that do not impact functionality.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air.

Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24-48 hours to update tracking information online. 

If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you. 

Orders placed over the weekend or on a public holiday are shipped the following business day. International orders will make their way to customs upon departure and entry into your country, so be sure to give it some time just in case you do not see any movement on your package.

We understand there may be concerns specific to the design of the product that are not immediately visible, such as a feature that appears to be a defect or damage. In such cases, please reach out to us for clarification. We'll explain whether the design is intentional or if there is indeed an issue that needs to be addressed.

Your satisfaction is essential, and we're here to provide all the information and assistance you need regarding the design and features of our products.

Thank you for shopping with JLUXLABEL Outlet! Please note that all items marked as "Final Sale" are non-refundable and non-exchangeable.

• No Returns, No Exchanges: Due to the significant discounts applied to Outlet items, they are sold as-is and are not eligible for returns or exchanges. 

• Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will require clear images of the item in question and reserve the right to issue a store credit or replacement, depending on the circumstances.

I’m happy to let you know that our gift cards do not have an expiration date. This means you can use them at your convenience without worrying about losing any value over time. Whether you’re eyeing something special for yourself or planning to treat someone else, you can shop whenever it suits you!

No, Sample Sale items are available in limited quantities and will not be restocked. Once they sell out, they are gone for good.

Route Protection is a licensed insurance company with SEG Insurance Ltd. as its partner. 

Cut-off times for all orders are 2:00 pm PST, Monday through Friday. If your order is placed after 2 pm PST, it will be shipped the next business day. 

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. 

Carrier delays may occur due to public holidays, customs, limited cargo capacity or increased global package volume.

We are currently experiencing delivery delays with our carriers due to inclement weather conditions. 

Please note that shipping costs will not be refunded for unforeseen carrier delays.

If you've placed an order and haven't received the shipping confirmation, please be assured that we process and ship orders promptly. You can expect to receive an updated confirmation to your email including the tracking information. If you do not receive it, reach out to us, and we will ensure that the information is forwarded to you once again.

Thank you for reaching out to us at JLUXLABEL! We completely understand how important it is for you to receive your order before Christmas, and we sincerely apologize for any inconvenience caused by the delay. We appreciate your patience during this busy season.

To assist you better, you would need to provide us with your order, and we will check the status of your order with the carrier; Our goal is to do everything we can to ensure it arrives on time for your holiday celebrations.

Due to limitations with USPS, the option to generate a QR code expires on the same calendar day that the return is submitted. After this period, the QR code is no longer available.

Our Sample Sales are typically hosted annually online at www.JLUXLABEL.com and in person in Los Angeles, California for a limited time. Keep an eye on our website and social media for announcements!

If you had an order replaced with Route and that package incurred an issue the package is still covered. Route still insures any replacement orders that are placed by Route.

At JLUXLABEL, we understand how important your orders are, and we strive to ensure timely delivery. If your shipment is delayed, it may be due to unforeseen circumstances such as transportation disruptions, weather conditions, or increased volume during peak periods.

Your order is still on its way and the latest tracking information will provide an updated estimated time of arrival. You can find real-time updates by clicking on your provided tracking link. Should the order still be within the estimated delivery timeframe, we kindly ask for your patience. If the delay extends beyond the estimated timeframe, please contact us for further assistance.

We thank you for your understanding and apologize for any inconvenience due to delays. Our team is dedicated to monitoring your shipment's progress and keeping you informed. Feel free to reach out to us with any additional questions or concerns.

Orders may be declined if there is incorrect information, such as an incorrect zip code. We suggest reviewing your billing information and attempting to resubmit your order. Make sure all details are correct to ensure a successful transaction.

If the QR code option is not available, it means that the carrier has withdrawn the option. In this case, you will need to print your return label. 

No, additional discounts or reward points cannot be applied to Sample Sale items, as they are already marked down.

We apologize for any inconvenience caused by a package returned due to 'No Such Number' or other address related issues. Currently, our policy does not offer reshipments for packages that are returned to the sender. Once your order is received back at our facility and processed by our team, a refund will be issued for the item cost. If you have any further questions or concerns, please reach out to us for assistance.

If package protection was not added during checkout and you wish to add it after the fact, you will need to cancel your current order and place a new order including the package protection. Please let us know by the specified time the next day if you want to process this change. Otherwise, your order will continue without package protection.

If you're missing your order number for the purpose of returns or any queries, just provide your email address that you used at purchase and your shipping address. With this information, we're able to locate your order number and assist you accordingly.

Yes, you can still return the item by printing the return label. Simply access your return request, print the label, and use it for the return.

If you receive an item that is significantly damaged or incorrect, please get in touch with our Customer Experience team within 7 days from the date of delivery with photos, and we will assist you accordingly.

Still have questions? Reach out to us at info@JLUXLABEL.COM, and we’ll be happy to help!

Should your order be mistakenly delivered to the wrong address, please contact us immediately. We will need to review the shipping address and investigate with the courier. It is beneficial to provide any photo evidence of the delivery mishap for us to assist you effectively.

Thank you for your purchase at JLUXLABEL! Unfortunately, once an order has been placed, we are unable to adjust the style, color, or size of any items. If you need to make changes, you can request a cancellation before the order ships, provided we receive your request in a timely manner. For future orders, be sure to review your selections carefully before completing your purchase.

Thank you for reaching out to JLUXLABEL!

If a package has already been shipped, unfortunately, we are unable to update the shipping address from our end. In such cases, we advise you to directly contact the carrier to see if they can assist you with rerouting your package to the correct address. The carrier may have specific options for holding the package for pickup or updating the delivery address.

We understand the frustration this may cause and appreciate your understanding. If you have any other questions or need further assistance, please don't hesitate to contact us.

Unfortunately, once an order is placed and is in the fulfillment process, we are unable to make changes or additions to it. We understand this might be frustrating and appreciate your understanding in this matter.

If your parcel has been marked as delivered by the carrier but is not received by your third-party shipping company, we are unable to assume liability for the loss or misplacement of the parcel. Once the parcel is marked as delivered, the responsibility for ensuring its receipt lies with the third-party shipping company. We recommend reaching out to the shipping company directly to resolve the issue.

If your order is covered by Route Package Protection, you may be able to file a claim with Route to request a replacement. 

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