RETURNS

RETURN POLICY

Standard Policy for US & International Returns 

Items bought on JLUXLABEL.COM will gladly be accepted processing through our Returns Portal if requested within 14 days of the shipment delivery date. 

Domestic: Return label fees are calculated and deducted from your refund at the portal checkout stage.

International: You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal.

All orders placed during site wide sales are only eligible for a return for store credit, no exchanges or refunds. If you purchase an item that is marked as final sale, the item is not eligible for any form of a return. We do not offer price adjustments for any previous orders.

All clothing must be returned in their original condition. This includes unused, unaltered, undamaged, stain free, free of pet hairs and fragrance free.

All clothing marked as final sale are not eligible for return for refund, exchanges, or store credit. Final Sale are items bought from our Sale Section, Accessories, Swimwear, and Bodysuits categories. If such items are returned a $25.00 fee will be charged and the items will be returned back to you. 

Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping and handling costs. 

All Clearance items, Sale Section items, Accessories, Swimwear, and Bodysuits are considered Final Sale. These items are considered non returnable and non exchangeable. If such items are returned a $25.00 fee will be charged and the items will be returned to you. 

Damages

In the event your item is damaged or defected [we're deeply sorry!] Please visit our returns portal within 7 days to report the damage.

Our agents will be happy to assist you!

FAQ 

How to return your items?

It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return. 

  1. Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item Is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. Other exclusions may apply. View our Terms & Conditions.
  2. Navigate to the returns portal using the button at the top or bottom of the page. 
  3. Follow the instructions provided on the website to complete your return.
  4. Once we receive your return your parcel will process within 7-10 business days. A confirmation email will be sent to you to confirm your refund. 

Have more questions? See below for our Frequently Asked Questions about processing a return.

Is my item refundable? Yes however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Final sale items include swimwear, intimates, jewelry and accessories. 

Do I have to pay for return postage? 

Domestic (US): The return label for Domestic orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return through our portal.

International: Unfortunately, we do not offer prepaid return labels for International orders. You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.

Can I return separate orders in one parcel?

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.

How long does it take to process my refund? Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process. 

When will I see the funds back into my account? Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times. 

Require further assistance? We'll be happy to help! Simply send us an email at

info@jluxlabel.com. A response will be made within 24-48 business hours from your most recent inquiry.