Items bought on JLUXLABEL.COM will gladly be accepted for a refund within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned. 

Please note that all Clearance items, Accessories, Swimwear, and Intimates are Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you. 

In the event your item is damaged or defected [we're deeply sorry!] Please email our Customer Support team within 7 days at with your order number, and a photo of the defective item and one of our agents will be happy to assist you!

Any international returns received later than 60 days from the order date will be returned back to the sender. 

Used a coupon code? No problem! We are now accepting returns using coupon codes unless otherwise stated. Note the item must be unwashed, unworn, and free of any stains or odors. 

Wish to process a Return? Please click here for steps on how to proceed! 

Require more assistance? Simply send us an email at, call us at 888.307.1854, or chat with us online! Our agents are live from 8am-4pm PST from Monday-Friday and 7am-3pm PST on the weekends.