Glass Doll Clear Pumps
Elongate those legs with these classy clear pumps. Thin heel with a clear structure that gives a little stretch. These stilettos go with everything and a must-have staple to your heel collection!
Imported
Size fits standard with a 4.25" heel height
Q: I've seen an item but I cannot seem to find it online?
A: If you see an item on our social media page but do not see it on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.
Q: Where do you ship?
A: We ship worldwide! International shipping takes roughly 10-20 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.
Q: What are your shipping options within the United States?
A: Standard: 5-10 business days-$6.95. No signature required
Expedited: 3-6 business days-$14.99. No signature required.
Express Shipping 1-2 business days: $39.99 ** please note your order must be placed before 7am PST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day. Signature is required.
Q: How do I track my order?
A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
Q: What is considered a Final Sale?
A: All Bodysuits, Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items inclusive of flash sales are also final. Refunds and exchanges are not permitted.
Q: My coupon code is not working. Why?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: How do I know if my order has been placed?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@jluxlabel.com. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@jluxlabel.com and one of our representatives will be happy to assist you.
Q: I've just placed my order, Can I change it?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order.
Q: How do I process a return or exchange?
A: To make an return or exchange please print and fill out the return/exchange form and send it back with your returned merchandise. In the event of an exchange a standard shipping fee of $6.95 within the USA or $14.99 International will be charged to your card for shipping. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed.
Q: Have you received my return items and how long does the refund take to show in my account?
A: Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team at info@jluxlabel.com and one of our agents will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Q: Can I use a gift card online?
A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Q: What is your store policy?
A: Regular Priced Items bought on JLUXLABEL.com will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you.
Q: Can I have a gift card or store credit instead of a refund?
A: At this time we do not offer store credit or gift cards in exchange for a refund.
Q: I received a damaged item. What do I do?
In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner.
Shipping and Handling
We ship worldwide. Merchandise will be sent within 24-48 business hours from the order date and will take 5-10 business days for standard delivery anywhere within the United States. Standard International shipping will take 10-20 business days. Please note that J L U X L A B E L is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. For more information on those fees please contact your postal office or local government. JLUXLABEL does not enforce these fees so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees of $14.99 are non refundable. Please see our FAQ section for more detailed information on shipping options we provide for your country.
Please note all Express, Expedited, and International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives.
Return Policy
Regular priced Items bought on JLUXLABEL.com will gladly be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE AND DISCOUNTED ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL SALE - NO REFUNDS OR EXCHANGES. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you. We now accept returns using a coupon code unless otherwise stated! To make a return or exchange please fill out the form below and send it back with your returned merchandise. Please be advised to retain proof of postage receipt as we unable to accept responsibility for any lost or damaged parcels incurred during transit to our warehouse. Once your return parcel is received processing time is 7-10 business days to process your return. A standard shipping fee of $6.95 to US, and $16.99 Worldwide will be charged to your card in the event of an exchange for S&H.
In the event your item is damaged or defected please contact us within 7 days from the date of delivery and we will gladly process a return or exchange.
All international orders must have returned postage dating no later than 7 days from the date it was received. Any international returns received later than 60 days from the order date will be returned back to the sender.
For any return enquires please contact us at info@jluxlabel.com. You will receive a response within 24-48 business hours.
